Ordering & personalization
How do I personalize my gift?
On the product page, fill in the names, dates, text or photos and choose any options. Then click Preview your personalization to see how it will look before adding it to your cart.
What if I make a typo?
We print exactly what you enter, so please double-check your preview. If you spot a mistake, email us within 3 hours of ordering and we'll fix it before production starts.
What kind of photo should I upload?
A clear, well-lit, high-resolution photo works best. Photos taken straight from your phone camera are usually great; screenshots or photos saved from social media can print blurry.
Can I cancel or change my order?
Yes, within 3 hours of placing it. Just email contact@nexoviastore.com with your order number.
Shipping & tracking
How long will my order take?
Each item is made to order. Processing and delivery times depend on the product and your location, and the estimated arrival date is shown on every product page. See our Shipping Info page for full details.
Do you ship internationally?
Yes, we ship to the US and many other countries. Delivery times are longer for international orders.
How do I track my order?
You'll receive an email with your tracking number as soon as your order ships. Please allow 2–5 days for the carrier to show the first scan. You can also check your order on our Track Order page.
Will my items arrive together?
Different products may be made in different places, so items from the same order can arrive in separate packages.
Returns & issues
My item arrived damaged or wrong. What should I do?
We're sorry! Email us within [30] days of delivery with your order number and photos of the problem, and we'll send a replacement or refund. See our Return & Refund Policy.
Can I return an item if I change my mind?
Because each gift is personalized just for you, we can't accept returns for change of mind.
Payment & security
Which payment methods do you accept?
All available payment options are shown at checkout. Payments are processed securely, and we never store your full card details.
Is my information safe?
Yes. Our checkout is encrypted, and we only use your information to make and deliver your order. Read more in our Privacy Policy.
Still have questions?
Email us at contact@nexoviastore.com or use our Contact Us form. We read every message.